Shipping Policy

Effective Date: 23 July 2026

Thank you for shopping with COTTON AND SUNDAYS (Pty) Ltd. We aim to process and deliver your order as quickly and efficiently as possible.

1. Order Processing

All orders are processed within 7 business days after payment has been successfully received and confirmed.

Orders are processed during normal business days (Monday to Friday), excluding public holidays.

If we experience a high volume of orders or unexpected delays, processing times may be extended. Should this occur, we will notify you as soon as reasonably possible.

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2. Delivery

Once your order has been dispatched, delivery generally takes 5–7 business days, depending on your delivery location.

Delivery times are estimates only and may vary due to factors outside our control, including courier delays, weather conditions, public holidays, or remote delivery areas.

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3. Shipping Fees

We charge a flat-rate shipping fee of R120 per order within South Africa.

Any promotional free shipping offers will be clearly communicated on our website.

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4. Courier Service

Orders are shipped using PUDO Door-to-Door or another reputable courier service selected by COTTON AND SUNDAYS.

Once your order has been dispatched, you will receive your tracking information via email or SMS, allowing you to monitor the progress of your delivery.

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5. Delivery Address

Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.

If an incorrect or incomplete address is supplied and the parcel is returned to us or requires redelivery, any additional shipping or redelivery costs may be charged to the customer.

COTTON AND SUNDAYS cannot be held responsible for delays or failed deliveries resulting from incorrect address information provided by the customer.

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6. International Shipping

At this time, we only offer shipping within South Africa.

Customers wishing to arrange delivery to Switzerland are welcome to contact us at cottonandsundays@gmail.com to discuss available shipping options.

We hope to expand our international shipping destinations in the future.

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7. Lost or Delayed Parcels

If your parcel has not arrived within the expected delivery timeframe, please contact us as soon as possible at cottonandsundays@gmail.com.

We will work with our courier partner to investigate the shipment and assist in resolving the issue.

While we will make every reasonable effort to help locate delayed or missing parcels, delivery timeframes cannot be guaranteed, and courier investigations may take several business days to complete.

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8. Damaged Parcels

If your parcel arrives visibly damaged, or if any items are damaged during transit, please notify us within 48 hours of receiving your order.

Where possible, please include:

• photographs of the packaging;

• photographs of the damaged item(s); and

• your order number.

We will assess the claim and, where appropriate, arrange a replacement, repair, or refund in accordance with our Returns & Refund Policy and applicable consumer protection laws.

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9. Risk and Ownership

Ownership of the goods passes to you once payment has been received in full.

Risk in the goods passes to you upon delivery of the order to the delivery address provided at checkout or upon collection by you or a person authorised by you.

If no person is available to accept delivery at the nominated address and the courier leaves the parcel in accordance with your delivery instructions, the parcel will be deemed delivered.

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10. Contact Us

If you have any questions regarding shipping or your order, please contact us:

COTTON AND SUNDAYS (Pty) Ltd

Registration Number: 2025/533064/07

Montagu, Western Cape, South Africa

Email: cottonandsundays@gmail.com