Refund policy

Returns & Refund Policy

Effective Date: 23 July 2026

At COTTON AND SUNDAYS (Pty) Ltd, we want you to love your purchase. If for any reason you are not completely satisfied, this policy explains when you may return an item and how refunds, exchanges and defective products are handled.

This policy is subject to the Consumer Protection Act, 68 of 2008 ("CPA"), and nothing in this policy limits any rights you may have under applicable South African law.

1. Change of Mind Returns

If you change your mind after receiving your order, we may accept a return provided that:

  • you contact us within 14 days of receiving your order;

  • the item is returned within 7 days after your return request has been approved;

  • the item is unworn, unwashed and unused;

  • the item is in its original condition;

  • all original tags and labels remain attached;

  • the item is returned in its original packaging, where reasonably possible.

Change-of-mind returns are subject to inspection upon receipt.

We reserve the right to decline returns that do not meet the above conditions.

2. Return Shipping Costs

Unless the item is faulty, defective, damaged or incorrectly supplied, the customer is responsible for all return shipping costs.

Original shipping charges are non-refundable.

We recommend using a tracked courier service, as we cannot accept responsibility for items lost while being returned to us.

3. Exchanges

Where stock is available, eligible items may be exchanged for:

  • another size;

  • another colour (where available); or

  • another product of equal or greater value (with payment of any price difference).

If the requested replacement item is unavailable, we may offer a store credit or refund in accordance with this policy.

4. Refunds

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

If approved, refunds will be processed using the original payment method wherever reasonably possible.

Please allow up to 10 business days for the refund to be processed after approval.

5. Incorrect Orders

If you receive an incorrect item due to our error, please contact us within 7 days of delivery.

We will arrange collection of the incorrect item at our expense and provide the correct item or, if unavailable, offer a replacement, store credit or refund.

6. Damaged or Defective Products

We take great care in ensuring that every item meets our quality standards.

If you receive a product that is damaged, defective, or unsuitable for its intended purpose, please contact us as soon as reasonably possible.

In accordance with Section 56 of the Consumer Protection Act, consumers may have the right to return defective goods within six (6) months of delivery.

Where a product is confirmed to be defective due to a manufacturing fault or poor workmanship, we will provide a suitable remedy in accordance with the CPA, which may include:

  • repair;

  • replacement; or

  • a refund.

This does not apply to damage caused by:

  • normal wear and tear;

  • misuse;

  • improper washing or care;

  • accidental damage;

  • alterations made after purchase; or

  • failure to follow the garment care instructions.

7. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are defective or incorrectly supplied:

  • underwear;

  • socks;

  • swimwear where the hygiene seal has been removed or damaged;

  • personalised or custom-made products;

  • gift cards.

Items that have been worn, washed, altered or damaged after delivery are also not eligible for return unless required by law.

8. Sale Items

Sale and promotional items may be exchanged or returned for store credit in accordance with this policy unless marked as Final Sale.

Items clearly marked Final Sale cannot be returned for change of mind but may still be returned where required under the Consumer Protection Act if they are defective.

9. Inspection of Returned Goods

All returned items are inspected upon arrival.

If a returned item does not satisfy the conditions of this policy, we may decline the return and send the item back to you. Any additional shipping costs incurred for returning the item to you may be payable by you.

10. How to Start a Return

To request a return, please email:

cottonandsundays@gmail.com

Please include:

  • your order number;

  • your full name;

  • the reason for the return; and

  • photographs where the item is damaged or defective.

We will provide you with instructions on how to return your item.

Please do not return items without contacting us first.

11. Contact Us

COTTON AND SUNDAYS (Pty) Ltd

Registration Number: 2025/533064/07

Montagu, Western Cape, South Africa

Email: cottonandsundays@gmail.com